Customer Care

Returns

How Do I Return or Exchange My Item?

Items may be returned or exchanged within 90 days of the purchase date. All items must be received at our warehouse and inspected before a refund or exchange can be processed. Please allow up to 72 hours for processing. Refunds will be credited to the original payment method. A shipping and handling fee of $10.00 is applied to all exchanges. Return shipping labels are not provided for returns or exchanges. Please note: earrings are not eligible for return or exchange due to sanitary reasons. Thank you for your understanding.

Eligibility requirements:

  1. the item must be returned within 90 days of purchase
  2. a receipt, invoice, or proof of purchase must be presented or accompany the item
  3. the item must be unused and in the same condition that it was received
  4. the item must be in the original packaging

Please contact customer service at cs@soledusoleil.com to receive instructions for a return or exchange and a RMA (return merchandise authorization) number will be generated for your request. A RMA number is required for any returns or exchanges to be processed.

NOTE: any return or exchange attempts that do not meet the above criteria will be returned back to you.