Customer Care

Keep Your Jewelry Sparkling Like New!

Keep your Sole du Soleil pieces looking new by always removing your jewelry before showering, washing your hands, cleaning, exercising, or doing any activities that would put your jewelry in contact with excess moisture.

Avoid applying personal body products containing oils or alcohol including lotions, soaps, hand sanitizer, perfume, etc. while wearing Sole du Soleil jewelry. After wearing, gently wipe with a clean, lint-free cloth.

Always store your jewelry in the pouch provided while not being worn.

Note: We recommend that you don’t use silver dips for removing oxidation from your silver jewelry as it will leave microscopic pits causing it to darken faster. Instead, focus on preventative care by storing your jewelry in a closed box or plastic baggy as silver will tarnish when exposed to air.

Caring for Cubic Zirconia

Use a cotton or flannel cloth to wipe your jewelry clean. A special jewelry polishing cloth would be perfect (a popular choice is Sunshine Polishing Cloth). Using straight, back and forth strokes, polish your jewelry and remove any surface dirt and dust. Do not rub in a circular motion as that can scratch the surface of your jewelry. Then use a cleaning solution to remove grime and dirt.

Just like a diamond, a cubic zirconia can be cleaned with warm water and mild soap. Use a soft, cosmetic applicator to reach crevices. However, if you wish, you can use a trusted jewelry cleaner to remove any dirt and dust from your zirconium.

Steam your CZ jewelry. Using a teakettle or any other method that produces steam, hold your jewelry directly over the steam stream to loosen dirt. You should wear gloves and use tongs or needle-nose pliers to avoid burns. Once steamed, use your polishing cloth to dry your jewelry.

Clean your jewelry with an ultrasonic cleaner. These units are inexpensive and nice to have if you own a lot of CZ jewelry. Store your jewelry in an airtight, sealable plastic bag. If this is not possible, store your jewelry in a lined jewelry box, away from the outside air.

Caring for Gold Plating

Keep gold-plated jewelry away from hard surfaces. Bumps and scratches will cause the gold layer to wear away faster. Store your gold-plated jewelry in a velvet lined jewelry box or wrap it in a soft material that will prevent scratches. Lightly wipe your gold-plated jewelry with a dry cotton cloth. This will help to eliminate any dirt or dust from accumulating on the surface and wearing away the gold layer. Use a non-abrasive jewelry polishing cloth and gently rub the gold-plated jewelry to restore shine. You can also take the gold-plated jewelry to a local jeweler where they can replace the gold layer. This may be necessary if the gold-plating has already started to wear off. Check with your local jeweler to see what they charge for this service.

Caring for Gemstones

Gemstones are quite literally hard as rock, buy they can be damaged from careless handling and negligence. Here are some tips for keeping your gems and jewelry looking fabulous for years to come.

Remember, even the hardest gemstone variety can be vulnerable to breakage if it has inclusions that weaken the crystal structure. Exercise common sense: if you have a ring set with a softer gem variety or an included stone, take it off before strenuous exercise. Even the hardest gem of them all, the diamond, can shatter in two with a single well-placed blow.

Never remove rings by pulling on the stone: that habit may result in a loose, then lost, gem. Most importantly, store each piece of gemstone jewelry separately so that harder stones don’t scratch softer ones. Almost every gemstone is much harder than the metal it is set in. Gems can scratch the finish on your gold, silver or platinum if you throw your jewelry in a heap in a drawer or jewelry box.

Rings in particular tend to collect dust and soap behind the gem, especially if worn often. You need to clean them regularly to let the light in so your gems can shine. To clean transparent crystalline gemstones, simply soak them in water with a touch of gentle dish soap. Use a bowl of water rather than the sink to eliminate the risk of anything going down the drain. If necessary, use a soft toothbrush to scrub behind the stone. Rinse the soap off and pat dry with a lint-free cloth (you want to make sure threads won't catch on the prongs).

Think twice before putting gems in an ultrasonic cleaner. Diamonds, rubies and sapphires will be fine but many other gems many not be, in particular emerald, opal, pearls, peridot: when in doubt, leave it out.

Organic gems like pearls, coral, and amber should only be wiped clean with moist cloth. Due to their organic nature, these gems are both soft and porous. Be careful about chemicals in hairspray, cosmetics, or perfume: they can, over time, damage pearls in particular. Opals also require special care. Never use an ultrasonic, never use ammonia, and avoid heat and strong light. Opaque gemstones like lapis lazuli, turquoise, malachite, require special care because they are rocks, not crystals of a single mineral like transparent gems. These gem materials should just be wiped clean gently with a moist cloth. These gemstones can be porous and may absorb chemicals, even soap, and they may build up inside the stone and discolor it. Never use and ultrasonic cleaner and never use ammonia or any chemical solution.